Refund Policy

1. Introduction
Thank you for shopping at Atlasouq. We value your trust, and your satisfaction is our utmost priority. This policy outlines the conditions under which refunds will be issued, ensuring a transparent and fair process for all our valued customers.

2. Refund Eligibility
You are eligible for a refund if:

a) You return the product in its original condition, unused, undamaged, and with all the accompanying materials (if any) intact.

b) There was a defect or issue with the product due to our oversight.

3. Refund Process
To initiate a refund, please:

a) Reach out to our customer service team, providing your order details and the reason for the refund.

b) Once your request has been accepted, you'll be given instructions on how to return the product.

c) After we receive the product and inspect it, we'll process your refund. If the product is in its original condition or if the fault lies with us, the full amount will be credited back to your original payment method.

4. Return Shipping
Return shipping costs will be borne by the customer unless the return is due to a mistake on our end. In such cases, we will cover the return shipping.

5. Timeframe
Once we receive the product and it passes the inspection, the refund will be processed within 7 business days. Depending on your bank's policies, it might take a few days for the refunded amount to reflect in your account.

6. Exceptions
Refunds will not be processed if:

a) The product shows signs of use or damage not resulting from our error.
b) Any item not in its original condition or missing parts for reasons not due to our error.

7. Contact
For any questions regarding our refund policy or to initiate a refund, please contact our customer service team.

Thank you for choosing Atlasouq. We're committed to delivering quality and trust with every purchase.