Frequently Asked Questions

What is Atlasouq's specialty?

We specialize in authentic handmade Moroccan rugs, leather poufs, and traditional goods.

Where are your products sourced from?

Our products are sourced directly from skilled artisans in Morocco, ensuring authenticity and quality.

How long does shipping take ?

📦 Shipping Method: We ship all our precious items via DHL, ensuring they arrive at your door safe, sound, and swiftly.

📅 Estimated Delivery Time: Your unique piece will be with you in 5 to 10 days if you're located in the US, Canada or Europe, and 7 to 15 days for the rest of the world.

✈️ Tracking: Once your order has been dispatched, we'll provide you with a tracking number, so you can follow your purchase's journey right to your doorstep.

What is your return policy?

Returns Policy

❤️ 30-Day Guarantee: We want you to love what you ordered! If you're not completely satisfied, return any non-custom item within 30 days of purchase.

🔄 How to Return: To initiate a return, please Contact Us with your order number and details about the product you'd like to return. We'll respond swiftly with instructions on how to proceed.

📝 Please Note: Products must be in their original condition, unused and in their original packaging. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Are your rugs unique?

Yes, each of our rugs is a one-of-a-kind piece, handwoven with dedication and skill by Moroccan artisans.

Can I request a custom rug design or size?

Please contact us directly to discuss any custom requests, and we'll do our best to accommodate.

How do I know the rug I see online will look the same in person?

We strive to provide accurate photos, but due to lighting and screen variations, slight differences might occur. Remember, each rug is unique and handmade.

Are your rugs ethically made?

Absolutely. We collaborate closely with Moroccan artisans, ensuring fair wages and ethical working conditions.

What payment methods do you accept?

We accept major credit cards, PayPal, and other standard online payment methods.

Where do you ship?

We ship internationally! If you don't see your country, please e-mail us at and we will look into it. 

How much will I have to pay in tax and Duties?

Duties do not apply to shipments within the USA.

For destinations outside the USA, all items are shipped on a DDU (Delivery Duty Unpaid) basis. This means the final purchase price does not include any relevant import taxes and duties. Instead, you will be invoiced by our shipping partners, FedEx or DHL, and will be responsible for all charges associated with your order.